Whether you need help right now or are interested in signing up for ongoing premium support, Phusion provides a variety of options for both Passenger Enterprise and Open Source users.
Quickly resolve issues in the way that works best for you
Get a quick response on a specific issue by logging into your account and filing a support ticket.Log in
Search comprehensive documentation, tutorials, and more.Find Articles
Post questions in the Passenger forum and get responses from a community composed of thousands of software developers and DevOps experts.Visit the Forums
Sign up for 24/7 availability and guaranteed response times from our engineering team
Our premium support plans give you the assurance that any unexpected crashes, bugs, or errors will be quickly resolved with guaranteed response times from Phusion’s engineering team — as soon as within the hour, any time of day, depending on the plan you choose.
We’re available via phone, email, and instant message for premium support customers!
Log in to your account to cancel your subscription.
Your license will be valid until the end of the subscription period. Once the next period arrives, you will no longer be billed.
It is the total amount of working memory available to all Passenger instances, not exceeding the amount of memory installed in the physical machines or cloud instances Passenger is running on.
You will be directed to our payment vendor FastSpring to make the payment either using your PayPal account or a credit card.
Our payment service provider accepts credit cards and PayPal. For very large payments, we also accept bank wire transfers and purchase orders.
Yes, we do.
While most of the EU will allow for VAT exemption on business-to-business transactions, it depends on the country the buyer is based in. If a buyer is eligible for VAT exemption, they can seek reimbursement through the appropriate tax authorities within the applicable country.
When we become aware of a security vulnerability in software that is included in any of our products or in our products themselves, we work to quickly resolve the issue and communicate with customers and users when fixes are available.
Yes, starting from Passenger 5.1.0, notifications are logged to the Passenger logfile if there are important security updates affecting Passenger. It is also possible to receive notifications via email or phone by making use of a premium support contract.
Please email us at firstname.lastname@example.org.
We constantly work on improving Passenger, and generally have one or more releases per quarter.
Phusion supports the two latest major releases of Passenger, which typically means each major release is supported for about two years.