Whether you need help right now or are interested in signing up for ongoing premium support, Phusion provides a variety of options for both Passenger Enterprise and Open Source users.
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Get a quick response on a specific issue by logging into your account and filing a support ticket.Log in
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Sign up for 24/7 availability and guaranteed response times from our engineering team
Our premium support plans give you the assurance that any unexpected crashes, bugs, or errors will be quickly resolved with guaranteed response times from Phusion’s engineering team — as soon as within the hour, any time of day, depending on the plan you choose.
We’re available via phone, email, and instant message for premium support customers!
Log in to your account to cancel your subscription.
Your license will be valid until the end of the subscription period. Once the next period arrives, you will no longer be billed.
It is the sum of the RAM available to all active operating system kernels that Passenger will run on.
This can be physical machines, virtual machines, cloud instances (e.g. a Heroku Dyno or a AWS EC2 instance) or container hosts.
You will be directed to our payment vendor FastSpring to make the payment either using your PayPal account or a credit card.
Our payment service provider accepts credit cards and PayPal. For very large payments, we also accept bank wire transfers and purchase orders.
Yes, we do.
While most of the EU will allow for VAT exemption on business-to-business transactions, it depends on the country the buyer is based in. If a buyer is eligible for VAT exemption, they can seek reimbursement through the appropriate tax authorities within the applicable country.
When we become aware of a security vulnerability in software that is included in any of our products or in our products themselves, we work to quickly resolve the issue and communicate with customers and users when fixes are available.
Yes, starting from Passenger 5.1.0, notifications are logged to the Passenger logfile if there are important security updates affecting Passenger. It is also possible to receive notifications via email or phone by making use of a premium support contract.
Please email us at email@example.com.
We constantly work on improving Passenger, and generally have one or more releases per quarter.
Phusion supports the latest major release by periodically releasing bug fixes and, feature and security updates. Depending on your support level, we can even support versions up to 10 years old.