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Additional Premium Support

Did you know that you can also sign up for 24/7 availability and guaranteed response times from our engineering team?

Silver Star Gold (Most valued) Diamond Platinum
Hours of coverage Standard business hours 24x7 to high and urgent severity [?]
Urgent / High response time 2 business days 1 business day 2 hours 1 hour
Medium / Low response time 3 business days
Number of cases per year 12 Unlimited [?]
Support channels
Email support
Chat support
Phone support
Integrated analysis
Pro-active disruption prevention consultancy
Performance optimization consultancy
Prioritized development [?]
Quarterly report
Full-stack consultancy 4 hours/year 8 hours/year 24 hours/year
$999 $2,499 $4,999 $7,949
per server per server per server per server

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Non Production $36.00 p/y
Business $72.00 p/y
Enterprise $312.00 p/y